Build an External Layer IVR endpoint that lets Voicenter route inbound calls based on your CRM business…
EnglishImplement a Pop-Up Screen endpoint that Voicenter calls during incoming calls to display caller CRM data to…
EnglishDesigns the structural skeleton of a Voicenter Bot via interview. Use this skill when the user wants to create, design, scope, or modify a Voicenter voice/chat bot — phrases like "design a bot", "create an agent spec", "build a Voicenter bot", "patch this bot", "add an intent", "change the bot's persona", "modify the flow graph", or any reference to the Agent Spec Designer / Skill 1 in the Voicenter bot generation pipeline. Produces an Agent Spec markdown file (sections 1-4, 4.5, section 5 stubs, section 6 initial, section 7 init). Two named entry modes — greenfield (no spec attached) and patch (spec attached). Does NOT author per-intent language content (validationPrompt, post-execution intentInstructions) — that's Skill 2 (Intent Detail Author). Does NOT emit wire-format JSON — that's Skill 3 (JSON Assembler).
EnglishKnowledge base of Voicenter's public support center (מרכז התמיכה, voicenter.co.il), covering the Dashboard/Monitor interface, all monitoring report templates (דוחות ותרשימים, template numbers/names), Cpanel management, call history (פירוט שיחות), Softphone, Auto-Dialer, Chrome extension, networks, call recording storage, data security, account setup, SSO, CRM integration, mobile access, VoiceBot, and AI call analysis — as documented for end users (not the developer API). Trigger on: דוחות ניטור, דשבורד, דוח דשבורד, מוניטור, תבנית דוח, report template, מרכז תמיכה, support center, Voicenter dashboard, how does X report work, מה זה הדוח, Cpanel, פירוט שיחות, סופטפון, חייגן אוטומטי, תוסף כרום, SSO, ניתוח שיחות AI. Use for user-facing 'how does this feature/report work' questions about the Voicenter platform, as opposed to voicenter-api which covers developer API integration.
EnglishIncludes External Layer, Popup Screen, Voicenter Bot Spec Designer, and other workflows.
Supported by the Atlas install prompt. Skill-specific requirements vary.
Pack stats
What’s included
External Layer
Build an External Layer IVR endpoint that lets Voicenter route inbound calls based on your CRM business logic
Popup Screen
Implement a Pop-Up Screen endpoint that Voicenter calls during incoming calls to display caller CRM data to agents
Real Time
Connect to Voicenter real-time call and agent events via the EventsSDK (socket.io)
Voicenter Bot Spec Designer
Designs the structural skeleton of a Voicenter Bot via interview. Use this skill when the user wants to create, design, scope, or modify a Voicenter voice/chat bot — phrases like "design a bot", "create an agent spec", "build a Voicenter bot", "patch this bot", "add an intent", "change the bot's persona", "modify the flow graph", or any reference to the Agent Spec Designer / Skill 1 in the Voicenter bot generation pipeline. Produces an Agent Spec markdown file (sections 1-4, 4.5, section 5 stubs, section 6 initial, section 7 init). Two named entry modes — greenfield (no spec attached) and patch (spec attached). Does NOT author per-intent language content (validationPrompt, post-execution intentInstructions) — that's Skill 2 (Intent Detail Author). Does NOT emit wire-format JSON — that's Skill 3 (JSON Assembler).
Voicenter Dashboard
Knowledge base of Voicenter's public support center (מרכז התמיכה, voicenter.co.il), covering the Dashboard/Monitor interface, all monitoring report templates (דוחות ותרשימים, template numbers/names), Cpanel management, call history (פירוט שיחות), Softphone, Auto-Dialer, Chrome extension, networks, call recording storage, data security, account setup, SSO, CRM integration, mobile access, VoiceBot, and AI call analysis — as documented for end users (not the developer API). Trigger on: דוחות ניטור, דשבורד, דוח דשבורד, מוניטור, תבנית דוח, report template, מרכז תמיכה, support center, Voicenter dashboard, how does X report work, מה זה הדוח, Cpanel, פירוט שיחות, סופטפון, חייגן אוטומטי, תוסף כרום, SSO, ניתוח שיחות AI. Use for user-facing 'how does this feature/report work' questions about the Voicenter platform, as opposed to voicenter-api which covers developer API integration.
Quick start
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Use the External Layer skill to help with my task.
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