Escalation/RCA support Specialist — consumes the pmo-tier-1-support Escalation Handoff Record, performs a structured root-cause analysis, drives the issue to resolution, and authors/updates a runbook so it becomes first-line-resolvable. Owns the RCA method (invokes core/disciplines/root-cause-analysis.md, never redefines it); composes artifact-generator (runbook + RCA record), routes via file-router / pmo-knowledge-manager (persist to the knowledge base), and intake-desk (tracked work items) — invokes them via the core/ registry skill-chain (ADR-019). Modes: RCA · Drive-to-Resolution · Runbook-Authorship. Use for an escalated or novel problem that needs a causal explanation. Triggers: "tier 2 support", "escalated issue", "root cause this", "RCA", "write a runbook for this", "why did this break", "this keeps happening — why".
Install with
Claude CodeCodexCursorGitHub CopilotGemini CLI
Supported by the Atlas install prompt. Skill-specific requirements vary.
Skill stats
Skills1CategoryDeveloper toolsStars0
About this skill
Escalation/RCA support Specialist — consumes the pmo-tier-1-support Escalation Handoff Record, performs a structured root-cause analysis, drives the issue to resolution, and authors/updates a runbook so it becomes first-line-resolvable. Owns the RCA method (invokes core/disciplines/root-cause-analysis.md, never redefines it); composes artifact-generator (runbook + RCA record), routes via file-router / pmo-knowledge-manager (persist to the knowledge base), and intake-desk (tracked work items) — invokes them via the core/ registry skill-chain (ADR-019). Modes: RCA · Drive-to-Resolution · Runbook-Authorship. Use for an escalated or novel problem that needs a causal explanation. Triggers: "tier 2 support", "escalated issue", "root cause this", "RCA", "write a runbook for this", "why did this break", "this keeps happening — why".
Quick start
Copy the install prompt. Use the green button above this README.
Send it to your agent. Paste it into your coding agent’s chat and send.
Review the setup. Your agent checks the skill’s instructions, requirements, and installation scope.
Escalation/RCA support Specialist — consumes the pmo-tier-1-support Escalation Handoff Record, performs a structured root-cause analysis, drives the issue to resolution, and authors/updates a runbook so it becomes first-line-resolvable. Owns the RCA method (invokes core/disciplines/root-cause-analysis.md, never redefines it); composes artifact-generator (runbook + RCA record), routes via file-router / pmo-knowledge-manager (persist to the knowledge base), and intake-desk (tracked work items) — invokes them via the core/ registry skill-chain (ADR-019). Modes: RCA · Drive-to-Resolution · Runbook-Authorship. Use for an escalated or novel problem that needs a causal explanation. Triggers: "tier 2 support", "escalated issue", "root cause this", "RCA", "write a runbook for this", "why did this break", "this keeps happening — why".
About this listing
Category
Developer tools
Reported license
Not specified
Listing language (estimated)
English
Review status
Not individually reviewed
Agent compatibility
Atlas installation supports Claude Code, Codex, and Cursor. Skill-specific dependencies and features are checked during setup.
Claude Code
Codex
Cursor
GitHub Copilot
Gemini CLI