Customer Support Operations | Agent Skills Atlas

About this skill

Design or audit one end-to-end customer-support operating system across self-service, intake, identity-safe diagnostics, taxonomy, queues, severity, routing, SLAs, grounded responses, autonomous resolution, specialist and incident handoffs, quality calibration, appeals, trust recovery, knowledge freshness, product feedback, metrics, and continuous improvement. Use when the whole support model is the independent artifact; use Refund And Support for one refund consequence state machine and do not invoke for one reply or a fixed QA rubric.

Quick start

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Review, license & listing details

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Original listing metadata

Original name

customer-support-operations

Original description

About this listing

Category: General
Reported license: MIT
Listing language (estimated): English
Review status: Not individually reviewed
Agent compatibility: Atlas installation supports Claude Code, Codex, and Cursor. Skill-specific dependencies and features are checked during setup.