Support Staffing Model | Agent Skills Atlas

About this skill

How many support agents does the queue actually need — Erlang C, computed, not 'tickets per agent' folklore. Use when staffing a support/CS team, defending headcount, or checking whether an SLA is mathematically possible with the current roster. Produces agent counts across load scenarios (with shrinkage), occupancy and average-wait numbers, and a real .xlsx — via the bundled zero-dependency script.

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0 potential findings · Scanned 11/4/2026 · Scanner 0.2.1

Content SHA-256: 825655f584ee76e761f75b6bc48d4197bbcbe8c5f6bd1708095762aecc2de021

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Original listing metadata

Original name

support-staffing-model

Original description

About this listing

Category: General
Reported license: MIT
Listing language (estimated): English
Review status: Not individually reviewed
Agent compatibility: Atlas installation supports Claude Code, Codex, and Cursor. Skill-specific dependencies and features are checked during setup.