D365 Customer Service Contact Center

About this skill

Review Dynamics 365 Customer Service and Contact Center operations across the case-to-resolution lifecycle — case management, unified routing, Omnichannel for Customer Service, queues, entitlements, service-level agreements (SLAs), knowledge management, and Copilot in Service. Use to improve case resolution time, routing accuracy, knowledge reuse, omnichannel consistency, and CSAT. Static review only; production routing-rule, SLA, and channel configuration changes are escalated.

Quick start

Copy the install prompt. Use the green button above this README.
Send it to your agent. Paste it into your coding agent’s chat and send.
Review the setup. Your agent checks the skill’s instructions, requirements, and installation scope.

Installation guide →

Review, license & listing details

Review the source before using this skill

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Automated security scan: Partial

Only SKILL.md was scanned. Supporting files and scripts were not checked. No safety grade has been assigned.

0 potential findings · Scanned 11/4/2026 · Scanner 0.2.1

Content SHA-256: 5eb7a8b328f9e2c866c33997f64f5052dfab07c0f35f5380292bea4781a20ce0

About scan coverage and limitations

Original listing metadata

Original name

d365-customer-service-contact-center

Original description

About this listing

Category: General
Reported license: Apache-2.0
Listing language (estimated): English
Review status: Not individually reviewed
Agent compatibility: Atlas installation supports Claude Code, Codex, and Cursor. Skill-specific dependencies and features are checked during setup.