Claude Code
Codex
Cursor
GitHub Copilot
Gemini CLIAbout this skill
Use when a customer service case must be triaged, routed to the right team, driven to resolution, and captured as reusable knowledge in Dynamics 365 Customer Service. Covers intake-to-routing, SLA tracking, escalation gates, knowledge capture, and post-resolution CSAT. Orchestrates the d365-customer-service-contact-center-agent as primary and invokes human escalation when SLA risk or knowledge gaps are detected. Does not make final resolution decisions or override customer service policies; all production-impacting steps escalate to the relevant service owner or quality team.
Quick start
- Copy the install prompt. Use the green button above this README.
- Send it to your agent. Paste it into your coding agent’s chat and send.
- Review the setup. Your agent checks the skill’s instructions, requirements, and installation scope.
Review, license & listing details
This is an imported listing. We haven’t certified its safety, license, or compatibility. Skills may include executable scripts.
Only SKILL.md was scanned. Supporting files and scripts were not checked. No safety grade has been assigned.
0 potential findings · Scanned 11/4/2026 · Scanner 0.2.1
Content SHA-256: e978ee6b7229430e33adb3a8243d6fd72ea70260ebe361ecb18a4454f67f327d
About this listing
- Category
- General
- Reported license
- Apache-2.0
- Listing language (estimated)
- English
- Review status
- Not individually reviewed
- Agent compatibility
- Atlas installation supports Claude Code, Codex, and Cursor. Skill-specific dependencies and features are checked during setup.