Pmo Tier 1 Support | Agent Skills Atlas

About this skill

First-line support Specialist — triages an incoming issue, resolves known/documented issues from runbooks and FAQs, and escalates anything out of first-line scope to pmo-tier-2-support with a structured Escalation Handoff Record. Owns no RCA — a novel problem is escalated, never root-caused inline. Composes artifact-generator (triage record + the EHR artifact) and hands genuinely-new intake to intake-desk — invokes them via the core/ registry skill-chain, never re-implements them (ADR-019). Modes: Triage · Resolve-Known · Escalate. Use when the question is a first-contact known-issue lookup or a triage. Triggers: "first-line support", "tier 1 support", "how do I...", "is this a known issue", "triage this issue", "what's the status of this issue", "is there a fix for this".

Quick start

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Review, license & listing details

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Automated security scan: Partial

Only SKILL.md was scanned. Supporting files and scripts were not checked. No safety grade has been assigned.

0 potential findings · Scanned 11/4/2026 · Scanner 0.2.1

Content SHA-256: 34dc3dea8ea838efa85909e140e1180b45d6f1456b1ef82bf3c2d58ced506224

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Original listing metadata

Original name

pmo-tier-1-support

Original description

First-line support Specialist — triages an incoming issue, resolves known/documented issues from runbooks and FAQs, and escalates anything out of first-line scope to pmo-tier-2-support with a structured Escalation Handoff Record. Owns no RCA — a novel problem is escalated, never root-caused inline. Composes artifact-generator (triage record + the EHR artifact) and hands genuinely-new intake to intake-desk — invokes them via the core/ registry skill-chain, never re-implements them (ADR-019). Modes: Triage · Resolve-Known · Escalate. Use when the question is a first-contact known-issue lookup or a triage. Triggers: "first-line support", "tier 1 support", "how do I…", "is this a known issue", "triage this issue", "what's the status of this issue", "is there a fix for this".

About this listing

Category: Developer tools
Reported license: Not specified
Listing language (estimated): English
Review status: Not individually reviewed
Agent compatibility: Atlas installation supports Claude Code, Codex, and Cursor. Skill-specific dependencies and features are checked during setup.