Personal App-in-Skill customer-support desk (help desk) that triages incoming support tickets from email, WhatsApp, web chat, contact forms, and WeChat, drafts KB-grounded replies, and proposes actions, then holds every send behind a human approval queue with a pre-send quality gate (support-qa) that outputs SHIP/FIX/BLOCK, plus SLA and CSAT tracking. Use when the user invokes $kelly-support or /kelly-support, mentions 客服 / 工单 / 支持台, a support desk, help desk, customer service, support tickets, ticket triage, a knowledge base or canned macros, SLA / first-response time, CSAT, escalations, or refund requests, wants incoming tickets triaged into a needsreview → approved → done pipeline, agent-drafted replies grounded in a knowledge base and reviewed before sending, refunds and commitments gated behind human approval, or breaching-SLA tickets surfaced. This is the OPERATOR desk (agent + human), distinct from a visitor-facing chat bubble.
Install with
Claude CodeCodexCursorGitHub CopilotGemini CLI
Supported by the Atlas install prompt. Skill-specific requirements vary.
Skill stats
Skills1CategoryGeneralStars0
About this skill
Personal App-in-Skill customer-support desk (help desk) that triages incoming support tickets from email, WhatsApp, web chat, contact forms, and WeChat, drafts KB-grounded replies, and proposes actions, then holds every send behind a human approval queue with a pre-send quality gate (support-qa) that outputs SHIP/FIX/BLOCK, plus SLA and CSAT tracking. Use when the user invokes $kelly-support or /kelly-support, mentions 客服 / 工单 / 支持台, a support desk, help desk, customer service, support tickets, ticket triage, a knowledge base or canned macros, SLA / first-response time, CSAT, escalations, or refund requests, wants incoming tickets triaged into a needsreview → approved → done pipeline, agent-drafted replies grounded in a knowledge base and reviewed before sending, refunds and commitments gated behind human approval, or breaching-SLA tickets surfaced. This is the OPERATOR desk (agent + human), distinct from a visitor-facing chat bubble.
Quick start
Copy the install prompt. Use the green button above this README.
Send it to your agent. Paste it into your coding agent’s chat and send.
Review the setup. Your agent checks the skill’s instructions, requirements, and installation scope.
Personal App-in-Skill customer-support desk (help desk) that triages incoming support tickets from email, WhatsApp, web chat, contact forms, and WeChat, drafts KB-grounded replies, and proposes actions, then holds every send behind a human approval queue with a pre-send quality gate (support-qa) that outputs SHIP/FIX/BLOCK, plus SLA and CSAT tracking. Use when the user invokes $kelly-support or /kelly-support, mentions 客服 / 工单 / 支持台, a support desk, help desk, customer service, support tickets, ticket triage, a knowledge base or canned macros, SLA / first-response time, CSAT, escalations, or refund requests, wants incoming tickets triaged into a needs_review → approved → done pipeline, agent-drafted replies grounded in a knowledge base and reviewed before sending, refunds and commitments gated behind human approval, or breaching-SLA tickets surfaced. This is the OPERATOR desk (agent + human), distinct from a visitor-facing chat bubble.
About this listing
Category
General
Reported license
MIT
Listing language (estimated)
English
Review status
Not individually reviewed
Agent compatibility
Atlas installation supports Claude Code, Codex, and Cursor. Skill-specific dependencies and features are checked during setup.
Claude Code
Codex
Cursor
GitHub Copilot
Gemini CLI