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Support Ticket Normalization

Agent skill
1 skill

Take vendor-specific raw support-ticket tables in the warehouse (Zendesk, Freshdesk, Intercom Conversations + Tickets, SFDC Case, JSM, HubSpot, Help Scout, Front) and produce conformed fctticket + fctconversationevent models with SFDC Account / Planhat Company bridge resolution. Includes the per-vendor field-mapping table, status / priority / channel conformance maps, escalation-flag derivation rules, SLA-breach derivation, the connector-method decision tree, and the dbt-test shape that guards the join spine.

Install with
Claude CodeCodexCursorGitHub CopilotGemini CLI

Supported by the Atlas install prompt. Skill-specific requirements vary.

Skill stats

Skills1CategoryGeneralStars0

About this skill

Take vendor-specific raw support-ticket tables in the warehouse (Zendesk, Freshdesk, Intercom Conversations + Tickets, SFDC Case, JSM, HubSpot, Help Scout, Front) and produce conformed fctticket + fctconversationevent models with SFDC Account / Planhat Company bridge resolution. Includes the per-vendor field-mapping table, status / priority / channel conformance maps, escalation-flag derivation rules, SLA-breach derivation, the connector-method decision tree, and the dbt-test shape that guards the join spine.

Quick start

  1. Copy the install prompt. Use the green button above this README.
  2. Send it to your agent. Paste it into your coding agent’s chat and send.
  3. Review the setup. Your agent checks the skill’s instructions, requirements, and installation scope.
Review, license & listing details
Review the source before using this skill

This is an imported listing. We haven’t certified its safety, license, or compatibility. Skills may include executable scripts.

Automated security scan: Partial

Only SKILL.md was scanned. Supporting files and scripts were not checked. No safety grade has been assigned.

0 potential findings · Scanned 11/4/2026 · Scanner 0.2.1

Content SHA-256: e183d5b5fe5df98a32434caf598d0b051e2ff931f4cd5494f04b373fc8e9d85a

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About this listing

Category
General
Reported license
Not specified
Listing language (estimated)
English
Review status
Not individually reviewed
Agent compatibility
Atlas installation supports Claude Code, Codex, and Cursor. Skill-specific dependencies and features are checked during setup.
Support Ticket Normalization | Agent Skills Atlas