Freshdesk SLA & Business Hours | Agent Skills Atlas

About this skill

Freshdesk SLA policies and business-hours calendars: policy and calendar fields, per-priority respondwithin / resolvewithin targets, how the business-hours vs 24x7 clock computes a ticket's frdueby and dueby, and breach / at-risk detection through the Freshdesk REST API v2.

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0 potential findings · Scanned 11/4/2026 · Scanner 0.2.1

Content SHA-256: ead65df54bdc51379a87ae43d1c2c2523bd896e44aa3ed1292f331f6b5f7de85

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Original listing metadata

Original name

Freshdesk SLA & Business Hours

Original description

Freshdesk SLA policies and business-hours calendars: policy and calendar fields, per-priority respond_within / resolve_within targets, how the business-hours vs 24x7 clock computes a ticket's fr_due_by and due_by, and breach / at-risk detection through the Freshdesk REST API v2.

About this listing

Category: General
Reported license: Apache-2.0
Listing language (estimated): English
Review status: Not individually reviewed
Agent compatibility: Atlas installation supports Claude Code, Codex, and Cursor. Skill-specific dependencies and features are checked during setup.